I first bought the herkimer diamond eye ring along with two moldavite pendants. I love these pieces so much and wear them all the time. After having my eye ring for a little while, the stone popped out. I was devastated--it has become my favorite ring hands down. I emailed Customer support and the owner wasted NO time responding to my email and he got me another ring sent out right away! I just don't think I've ever been treated quite so well as a customer. And the stone of the new ring is SO CLEAR sometimes I swear it looks like it fell out again lol! I'm beyond happy with my beautiful jewelry and even happier with the customer service! I can't wait to buy more pieces-- they've got a customer for life!